Why wasn’t my cart emptied on collection day?

The most common reason for carts not being emptied was they were not at the curb by 7 a.m. Other common reasons include that carts were left in the wrong place for pickup, waste was put in the organics (green) cart, cart lids were not fully closed or a vehicle was parked too close to the cart. The trucks require 1 m around your cart to be free from bags, parked cars, etc. 

If you believe you followed correct procedures, call the City of Beaumont at 780-929-4300 within two business days of the missed collection to inquire.

Show All Answers

1. Why wasn’t my cart emptied on collection day?
2. I have a new home in Beaumont, how do I get carts?
3. What do I do with extra yard waste?
4. What can residents do to increase composting and recycling?
5. How do I dispose of with wood infected with black knot?
6. How often are green carts emptied?
7. Diapers use up space in my grey waste cart. What can I do?