How do I request a refund for my membership or punch pass?

If you choose to request a refund you must visit Guest Services and complete the action form before December 1, 2018. Your membership will be refunded on a prorated basis. This is determined by the amount of time you have left on your membership.  

Example: If you purchased an annual membership on March 15, 2018 and would like a refund starting November 15, 2018. You would be refunded based on the days that will not be used (November 16, 2018 – March 14, 2019). 

By requesting and receiving your refund you agree to forego member access to the facility during the closure period. You will not have access to the BSR (Formally the Aqua-Fit Centre), the LRC (Leduc Recreation Centre). We encourage you to use your refund towards another fitness facility of your choice and have provided information of some options and incentives. Please see attachment of fitness facility options and incentives.

Show All Answers

1. What is this project all about?
2. Did the name change?
3. When will the Aqua-Fit Phase 2 construction begin?
4. How long will the project take?
5. What is the cost to the taxpayer?
6. I have a pass, when will more information about my membership be available?
7. I require assistance to access the building. How does construction affect accessibility?
8. What happens to the temporary dog park?
9. What happens to my membership or punch pass?
10. How do I put my membership “on hold”?
11. How do I request a refund for my membership or punch pass?
12. Can I use my membership or punch pass at the LRC (Leduc Recreation Facility) during the closure?
13. Can I use my membership at both the LRC and BSR?
14. Can I have a refund for my Playtime pass?
15. Will there be any memberships or punch passes to purchase?
16. Is there an October membership sale or incentive?
17. When will you stop taking bookings in the Multi-Purpose room?
18. Are there still fitness classes running at the centre?
19. Will swimming lessons be effected?
20. How can I stay up to date?