Water, Sewer & Drainage Utilities

Bill Messages

What do these messages that appear on my bill mean? What do I need to do?

The utility bills will display one of these messages if you have an E-coder water meter. Read the Possible Causes of Leaks document (PDF) for more information.

Options / Action Steps

If no leak is detected in the last 35 days, you do not need to do anything.

For the range of 1-2 days of leak detected or 3-7 days of leak detected, be aware and check your next utility bill to see if the trend continues.

For the range of 8-14 days of leak detected; 15-21 days of leak detected; 22-34 days of leak detected, please read Water Conservation and Leak Testing (PDF) and the Possible Causes of Leaks (PDF) documents.

Check for Leaks Around Home

Checking for leaks around your home is a quick and easy process and can add up to save you a great deal of money. Open our Water Conservation and Leak Testing document (PDF) for step-by-step instructions on how to test for leaks and conserve water in your home.