Utility Account FAQ
How do I setup for Town of Beaumont Utility Service?
As long as you are the owner of the home you can register for utility services. You can do so by the following:
- Print off Water & Sewer Application
- Come into the Town Office during regular office hours: Monday – Friday 8:30 a.m. – 4:30 p.m.
- Call our Utility Department for more details 780-929-1351
- Email our Utility Department
- Please give at least three business day notice prior to moving in
I will be renting out my home. Can the utility account be in my renter’s name?
No. The account has to remain under the homeowner’s name, as stated in the Utility Bylaw 689-08. The homeowner has the option of having two copies of the utility bill mailed, one to themselves and one to the tenant. It is the homeowner’s responsibility to contact the Town Office to set up the utility bill to go to both the homeowner and tenant.
What if my utility bill is higher than normal?
If your consumption is higher than normal, you can expect your bill to be higher also. Questions to ask yourself are:
- Did I do any watering outside?
- Did I have any extra guests in my home?
- Have I checked my plumbing fixtures for drips or leaks? Download a guide
- High consumption check list for leaks:
-Outside water faucets
-Hot water tank
-Refrigerator with ice maker
-Water treatment units
If you have concerns or further questions please contact the Utility Department 780-929-1351 or email
What are my payment options?
You can make your payment:
- At most financial Institutions
- Online or telephone banking
- Utility pre-authorized payment plan
- In person at the Town Office or drop box
- Mail to:
Town of Beaumont
5600 49 Street
Beaumont AB T4X 1A1
For more details on how to make a payment, view Rates & Payment Options.
How do I enroll for the Utility Pre-authorized Payment Plan?
To enroll on the Utility Pre-authorized Payment Plan we require:
- Completed Utility Pre-authorized Payment Plan Form.
- A void cheque in which you want the funds to come out of.
- Once you are enrolled in the Plan the total of your Utility bill will be withdrawn from your account on the due date indicated on your bill.
- PLEASE NOTE: Insufficient funds or account closure when payment is due will result in a NSF charge of $25.00.
- To cancel this program, please notify us in writing or by phone seven days before withdrawal to ensure your account will not be debited.
What if my pre-authorization bank account changes?
What do I do and what does it mean when I receive a COLOURED TAG on my door?
BLUE TAG - If you receive a blue tag on your door and it is from the Utility Services Department, this means our meter reader was not able to gain access to the outdoor touch pad to read your water meter. This requires you to call in your water meter read. Reason why they could not gain access could be:
- Dog in your yard
- Object blocking your outdoor touch pad
- Frozen gate
- Too much snow to walk through
- Locked gate
GREEN TAG - If you receive a green tag on your door and it is from the Operations Facility, this means we need to gain access into your home to carry out repairs to the water meter. Failure to contact the Operations Facility may result in having your water disconnected.
ORANGE TAG - If you receive an orange tag on your door and it is from the Utilities Services Department, this means your water will be disconnected on the date indicated on the tag unless you contact the Utilities Services Department.
- Operation Facility 780-929-4300
- Utility Department 780-929-1351
YELLOW TAG - The lot grading inspector visited your property and a rough grade inspection was carried out on the date listed on the tag. The tag will indicate whether or not the inspection passed or failed and further action that needs to be taken.
PINK TAG - The lot grading inspector visited your property and a final grade inspection was carried out on the date listed on the tag. The tag will indicate whether or not the inspection passed or failed and further action that needs to be taken.
I go away every winter, am I able to put my account on “Snowbird” status?
Unfortunately no. However, there are a few recommendations you can do:
- You can turn your water off inside your home at the main valve. There is no cost to you to do that. You will still receive a bill with the flat rates but no water will be flowing through your meter.
- You can request in writing to have your water turned off at the curb. The fee is $30.00 to disconnect your water. However when you return and you want your water turned back on, someone has to be at the home to meet the Town employe and it will cost $30.00 to reconnect. While you are away you are still being billed the flat rates.
General Water, Sewer and Drainage questions
Where do we get our water from?
We are billed by The Capital Region SW Water Commission for our water, which comes from the North Saskatchewan River
What is the capacity of the Town’s reservoir?
The Town’s current reservoirs hold 10,000 m³.
On average, how much water does the Town use annually?
In 2009, the Town reservoir was filled 145.5 times which equated to 103,864 cubic meters of water used throughout the year.
Where do I find water conservation and ban information?
Water conservation and ban information can be found in the Water Conservation page.
For additional information contact us.